For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) We collect in particular the following categories of personal data: The Customer alone is responsible for the choice and purchase of any and all Services. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Our site is for domestic and private use. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. We are not responsible for the content or functionality of any of those external websites. We review our retention periods for personal data on a regular basis. Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. 4. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. Third party service providers working on our behalf All rights reserved. To know which days and times our centre is open, please check our Address page. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Any software used in the provision of our site; All payments related to TLScontact services should be made directly via our website or at our visa application centre. Changes to this Privacy Notice No liability for damages Impersonate any person, or misrepresent your identity or affiliation with any person; If you wish to complain about information and materials uploaded by other users please contact us. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; By using our website, you are consenting to our use of cookies. A Contribution must not: You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Our Privacy Notice; 7. This step is mandatory in order to be able to register to your account. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Infringe any copyright, database right or trade mark of any other person; Promote sexually explicit material; Log in to your TLScontact Account. We are not liable for business losses. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; You are not permitted to use it without our approval. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. TLScontact makes every effort to answer your questions and accommodate your requests. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. in particular, we will not be liable for: Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Registration onthis site will allow you to book an appointment and check the status of your application step by step. 1.1. All rights reserved. TLScontact You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We will only collect personal data required by our Clients to related service(s). If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. Cookie settings in Firefox Too busy to come to our centre during standard opening hours? Further information on current processing times for standard visit visas can be found here. Attn: Data Protection Office Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. They can also be used to recognize a users device. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. 2. 1.4. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. If you already have an account, please login here. _ga Google Analytics Used to distinguish users 2 years In case of material changes in these terms we will inform you by any appropriate means. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. Scope of the Service To protect our rights, users, systems, and services. 2.1. My e-mail address * i.e. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. It is not intended to amount to advice on which you should rely. Minors who are using any interactive service should be made aware of the potential risks to them. 1 minute TLScontact New UKVI Visa Application Centre in Victoria. We may use your personal data to: The e-mail address is not made public and will only be used for password reset and application process updates. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. Complete your application form Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Chat rooms; Rectify the right to inaccurate data rectified. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. Prepare your supporting documents We may suspend or withdraw our site The grounds we may rely upon are: Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. Complete your application form The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. We will try to give you reasonable notice of any major changes. 11. 2019 - 2023 TLScontact. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Our call centre is available from Monday to Friday from 08:00 - 15:30. Kindly note that we reply to the inquires sent only in English. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. Find out all mandatory steps to apply for a UKVI visa. Cookie settings in Internet Explorer Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Assist you in your application/service; Thank you for your understanding and cooperation. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE Please enter the provided e-mail address and password during your account creation. HOW IS YOUR PERSONAL DATA USED? A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session Will be kept secure and confidential; 16. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. Designed to enhance your visa application experience. 2.4. You will find the relevant information on the gov.uk website. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. We are not responsible for events outside our control. All rights reserved. The Content Standards must be complied with in spirit as well as to the letter. The current version of our Privacy notice will always be posted on our website. We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. You also have the right to complain to a supervisory authority in your country or UK. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; Our site is directed to people residing in Nigeria. For the best experience on our site, be sure to turn on Javascript in your browser. Analytics and Performance Cookies The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. Learn more about us Our government clients We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. We will only disclose personal data that is necessary to deliver the services concerned. You must not disclose it to any third party. Please choose the Visa Application Centre where you would like to submit your application. Issue of a warning to you; For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. 6. The store will not work correctly in the case when cookies are disabled. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. service not directly linked to the application), and process your payments; TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. Which countrys laws apply to any disputes? You can also contact us by filling out the form below. Name Purpose Description Storage Period When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. Payment terms Loss of profits, sales, business, or revenue; Not to access without authority, interfere with, damage or disrupt: 2019 - 2023 TLScontact. Personal details: name, email address and reference number; Content standards and registration These terms were most recently updated on January 2019. 3.2 Price of the service fee of HMPO/UKVI 11. How we may use your personal information IMPORTANT INFORMATION At TLScontact, we manage visa and consular services for government clients around the world. You may not use our site: 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Request feedback to improve the quality of our services; For further information, please visit the link here. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Is stored for only as long as required to process service; We recommend that you print a copy of these terms for future reference. The content on our site is provided for general information only. Any part of our site; All e-mails from the system will be sent to this address. Keeping you in control 10. Third parties for legal reasons The Customer is required to read and understand these terms and conditions before placing an order for the Service. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 2019 - 2023 TLScontact. Which cookies do third parties set on our websites? You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Cancellation rights 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). To process your personal data lawfully we need to rely on one or more valid legal grounds. The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). Promote violence; The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. We will share personal data with third parties: For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Please do not attend our centre until you have been invited to do so. If you feel that your right have been impacted, please contact our Data Protection Officer. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. Feedback and complaints may be submitted using the below form. This is further demonstration of our commitment to Nigeria, . Disputes For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. We work with third-party product providers to provide you the best customer experience. You should use your own virus protection software. Those works are protected by copyright laws and treaties around the world. Other Third parties The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. , please visit the link here where local regulations apply, you may also be required provide. Party service providers working on our website been invited to do so ; for information. Centre until you have been impacted, please login here must be complied with in as! 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