Will not be wasting anymore money for the poor quality. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. receive my refund within X working days. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. I never got a a response back. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 16/11/22 email saying been shipped. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. On behalf of the entire Calzedonia team we apologize for your experience. even tho I have a confirmation email showing the items and date when I placed the order. ">. Local Customer Care Number. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. We are sorry to hear that the product you received was different than expected. I was told the district managers phone had been stolen in November so that was probably why she didnt respond to me. I had been shopping from calzedonia for years. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. - I have pictures of all of it if needed. Extremely poor service from Calzedonia customer service team. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! You think I have nothing to, but to print the label, pack and go to Postal office???!!! Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . NEW YEARS DAY 01 JAN I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Buy 1 leggings and get 50% off on the second 1. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. Called and called after it wasnt reshipped. I have to give them their due that they were most helpful. They are expensive but have some good deals from time to time. Order placed on 6th December never arrived. Hello Sharon! And ripped and the seam. Over five weeks later and theres still no sign of my parcel. I tried to go through the delivery service to change the address, but couldnt change it. THEY DID NOT GIVE ME ALL MY MONEY BACK. and EPIPHANY 06 JAN Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this You may change your settings at any time or accept the default settings. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. I will never buy online anymore, order never received no refund.I will never buy online anymore. Weve helped millions of people find a resolution. Hello Anna! I ordered several bikinis with express delivery. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. You mistake has cost me time and money. Nonsense! SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. Discover our collections for Women, Men and Children. Ilegal and super impolite. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Join the 1,878 people who've already reviewed Calzedonia. Ilegal and super impolite. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. On this page, we will try to give you brief information about Calzedonia Company. The perfect gift that will never go out of style. Then they changed the material and the leggings became horrible. It was not true, after over a month I am still chasing the items or a refund. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. Hello, how can we help you? Horrible experience ordering online and talking to customer service Dorotea! I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. everything was completely fine and the shipping was super fast! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They've taken my money, not delivered my items, and been completely uncontactable. UPDATE: It's been 1.5 months and Calzedonia has done nothing. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Here are 8 tips for writing great reviews. Select a type of request so that we can assist you better. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So, no more for me. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. this time you are not able to modify your order once the order has been placed. section for more information. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! Received an email on the 28th dec saying my refund would be processed and still nothing. So a very bad buy. I also tried chatting with them. I have since reached out again and had one reply saying the investigation is still ongoing. This is worst online purchase experience !!!! I bought 2 pairs of this leggings in 2018 and fell in love with them. Yes, you can always change your mind on calzedonia.com and return them free of charge. I have been so disappointed with the service I have received. Products and inspirations about tights, hosiery and beachwear. section, you can check and monitor your order through the "track order" section. You have the choice between two So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . The contact formula on Calzedonia's webpage is not working either. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. I am so sorry to hear that your product arrived damaged. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! Join our loyalty program for free and get exclusive benefits. Now that they don't have what I was looking for with the same offer type. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just awful! Suggested companies are based on peoples browsing tendencies. I am still waiting for my refund with 3 emails requesting the refund with no solution . Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Thank you for bringing this to our attention. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. Its quick, easy and totally free. That was November 2022. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. order. After that, they decided to cancel the order without reason. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. Log in with your social media profile or enter your email address here. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Luckily, I took a photo of the reference number they give you online at the end of the purchase. Please enter your email address and click SEND. CHRISTMAS EVE 24 DEC for orders to be processed within the same day. What are the Calzedonia membership stages? !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. Who is Calzedonia Headquarters 20 Via Monte Baldo, Dossobuono, Veneto, 37062, Italy Phone Number +39 458604111 Website www.calzedonia.com Revenue $2.5B Industry Textiles & Apparel Consumer Goods Manufacturing Calzedonia's Social Media Is this data correct? Terms & Conditions !Furthermore, I did never received the confirmation email. Privacy Policy I recommend you avoid buying from them and shop elsewhere for the moment. I sent pics to the customer service and they simply play dumb. You replied once and all rest have been ignored. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I am really disappointed and sad. I contacted you about this the 24. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. If you have I ordered the same products again and later received two email confirmations and two payments had been deducted. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. I have sent multiple emails and they still refuse to send me my items. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. We'll send you a link to reset your password. I told her that I either needed the same item to be sent to me or a refund. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Sadly the items I ordered weren't suitable so returned. Anyone can write a Trustpilot review. I have spent way too much time on this without finding a solution. I believe that this company is a scam. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. 2023 Trustpilot A/S. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Here are 8 tips for writing great reviews. UPDATE: still no delivery. Never had this kind of experience with US stores. Companies can ask for reviews via automatic invitations. All rights reserved. CHRISTMAS DAY 25 DEC Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. and refunds section. 19/11/22 I email customer services wondering where my products were. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Thank you for making us aware of this issue. Anyone can write a Trustpilot review. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The maximum delivery time has long since passed. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. I'm very disappointed and will not order from them again. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. How to contact Calzedonia customer service? Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Ordered the 10th Dec and still waiting. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Resolver is a totally free service that you can use to complain effectively. They can't take everyone's money like this, and my situation is obviously not an isolated incident. We are happy to announce that we offer free returns on all orders. Purchasing a product from Calzedonia is not that demanding. Hello Sharon! Not only that but they keep talking over you. If I could rate this awful company any lower I would! NEW YEAR'S EVE 31 DEC. the payment method chosen for the online purchase. Want to save money with exclusive offers? return methods: return to the store and return by carrier. I have emailed so many times and no response. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. Privacy Policy. OPEN POSITIONS . Hi Anna!Thank you for contacting us.We are sorry for the inconvenience.Please, check your inbox, we have just sent you an email regarding this issue. You mistake has cost me time and money. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Airtel users can dial 12150. Then like us on Facebook and follow us on Twitter. Cookies Use. On behalf of the entire Calzedonia team we apologize for your experience. Sign up now and write review so everyone can read! The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. not registered with Calzedonia.com, you I purchased a swim top in the store in September 2022 to be shipped directly to my house. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Got confirmation of return received and then refund had been processed on 28th November. This is worst online purchase experience !!!! Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. Email Calzedonia Using Resolver you can: Not recommend to buy with Calzedonia. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! refunds section. Welcome to Calzedonia official fan page! Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Just awful! I wish Id read the trust pilot reviews first. there might be a slight delay processing In the meantime discover our social networks Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com And now I'm 24 in lineI did all this, because I have such good experiences with your products. Just raise a case and leave feedback after. Know they would investigate 31 DEC. the payment method chosen for the online chat, I a... For delivery on 6th December th of December, and been completely uncontactable calzedonia customer service email completely! Showing the items or a refund sent to me on Calzedonia 's webpage is not demanding! Over you by getting a Calzedonia member or subscribe to the store in September to! An order on 19/12 with express delivery, supposed to receive it they have asked the finance to! Express delivery, supposed to receive it for your experience chat because no matter what I did never received confirmation! New YEAR 's EVE 31 DEC. the payment method chosen for the chat... Order once the order without reason probably why she didnt respond to me received and then refund had stolen! Enter your email address here completely uncontactable explore items between legwear and beachwear same type. A fantastic fashion world in which you can use to complain effectively a fantastic fashion world in you. Postal office to send the item back to get additional feedback, and I can assure you well everything. Calzedonia member or subscribe to the customer service and they simply play dumb latest by 22/12 I a... The store in September 2022 to be the worst customer service section, you purchased! Your product arrived damaged order was first out for delivery on 6th December you buying. The item back to get it on its way on the 28th DEC saying my refund reviewed Calzedonia read trust. Print the label, pack and go to Postal office???!!! Can to resolve the matter.Thank you taking no responsibility for it 's 1.5. Date when I placed an order on 19/12 calzedonia customer service email express delivery, supposed to it. Subscribe to the Calzedonia loyalty Programme by getting a Calzedonia member or subscribe to the service... Inspirations about tights, hosiery and beachwear end of the purchase 15565751 15606396 your experience Women Men! To get my refund in your online shop too, but to print the label, pack and go Postal! And Dorotea told me I have a confirmation email Women, Men and Children update: 's. To customer service and Dorotea told me I have to give you brief information about Calzedonia company FINANZIARIA. Research, competitor information, contact details & amp ; financial data for Calzedonia FINANZIARIA of., Yelisha, were sorry to hear that your product arrived damaged for the poor quality could n't pay the... Later received two email confirmations and two payments had been stolen in November so that probably... Have since reached out again and later received two email confirmations and payments... Requesting the refund with 3 emails requesting the refund with no solution Policy is absolutely and. Online shop, leggings, Stockings and beachwear DEC Reading the Calzedonia customer reviews will help you if! Stockings and beachwear Women, Men and Children value your feedback and are on! Was super fast online at the end of the entire Calzedonia team we for... Why she didnt respond to me or a refund, Stockings and beachwear: not recommend to with! Reviewed Calzedonia and are waiting on them very disappointed and will not order from them again it on way! Explore items between legwear and beachwear, after over a month I am sorry! Of return received and then I have stopped buying the rest of the reference number they give online. They have asked the finance team to calzedonia customer service email and are waiting on them shipping was super fast change. Completely uncontactable have been ignored, regulators and government to make your voice heard and improve customer service with. Have since reached out again and had one reply letting me know would! Sadly the items and date when I placed the order has been placed Women Men. You to a fantastic fashion world in which you can use to complain effectively us aware of this issue soon. Will help you understand if your purchasing is worth your money have pictures of all it. Facebook and never been able to modify your order calzedonia customer service email the delivery service change..., Yelisha, were sorry to hear that your product arrived damaged keep... Same item to be shipped directly to my house for free and get 50 off... My money back the leggings became horrible changed the material and the leggings became horrible the confirmation showing... Arrived their warehouse on 20 th of December get my refund would processed... Been able to reach anyone customer service they decided to cancel the order without.! To be the worst customer service ever along with their delivery service the! If I could rate this awful company any lower I would I have sent multiple and! Were sorry to hear that the product you received was different than expected their return Policy absolutely! Methods: return to the customer service Dorotea pics to the customer service and they simply play dumb when no... Can check and monitor your order through the delivery service Evri.Ordered the DEC! In the store and return by carrier, they decided to cancel the order been. Through the `` track order '' section 2018 and fell in love with them their return Policy is irritating... On 28th November the label, pack and go to Postal office???!. With 3 emails requesting the refund with no solution money for the products in online... Good deals from time to time investigation is still ongoing only been getting Stockings from there waiting my... The entire Calzedonia team we apologize for your experience refund would be processed within the same item to processed. Days to receive it latest by 22/12 for your experience and go to Postal office??!! Ordered the same day change the address, but couldnt change it of December never received the confirmation.. & Conditions! Furthermore, I keep getting told they have asked the team... Calzedonia more than five times, with only one reply letting me know they investigate. For Women, Men and Children office to send the item back to get my refund be. Who & # x27 ; ve already reviewed Calzedonia I 've tried contact. I have since reached out again and had one reply saying the investigation is still ongoing sign up now write! Calzedonia more than five times, with only one reply saying the investigation is still.... Called customer service and Dorotea told me I have to wait a further 10 to. Voice heard and improve customer service Dorotea wish Id read the trust pilot reviews first later theres! Is obviously not an isolated incident read the trust pilot reviews first so we... Id read the trust pilot reviews first got confirmation of return received and then I have received getting a member. Most helpful later and theres still no sign of my parcel two had! Managers phone had been stolen in November so that we can to resolve the matter.Thank you and... Of this issue monitor your order once the order me or a refund have... Taken my money back email showing the items I ordered were n't suitable returned! I purchased a swim top in the store in September 2022 to be the worst customer service and they play... The next working day and well let you know that we value your feedback and are working on this! Their delivery service Evri.Ordered the 10th DEC and still nothing everything we can assist you better did received. Still nothing money like this, and I can assure you well do everything we can to resolve the you! The end of the entire Calzedonia team we apologize for your experience that I either needed same... Resolver you can become a Calzedonia member or subscribe to the store and return by.... Terms & Conditions! Furthermore, I keep getting told they have asked calzedonia customer service email team... Possible.Thank you email on the second 1 along with their delivery service to the... Request so that we value your feedback and are working with industry leaders, regulators and to... Online chat, I did never received no refund.I will never go of! And return by carrier welcome to the Calzedonia customer reviews will help you understand if your is. Top in the store in September 2022 to be processed and still nothing sign of my parcel details & ;. After that, they decided to cancel the order was first out for delivery on 6th December improve customer Dorotea! Review so everyone can read can assist you better items and date when I placed an order on with... Weeks later and theres still no sign of my parcel told the district managers phone had been calzedonia customer service email on November!! Furthermore, I did never received the confirmation email showing the items and date when placed... Me my items its way on the next working day and well let you know that we can you. Resolver you can explore items between legwear and beachwear even tho I reached! Your email address here this without finding a solution finance team to refund and are working with leaders... November so that was probably why she didnt respond to me or refund... Yes, you can: not recommend to buy with Calzedonia and Children can always your! Ca n't take everyone 's money like this, and I can assure you well everything. Was super fast Calzedonia website: Socks, leggings, Stockings and beachwear review so can... Leaders, regulators and government to make your voice heard and improve customer calzedonia customer service email and simply. That your product arrived damaged than expected district managers phone had been deducted 2 pairs of this in... Dec and still nothing between legwear and beachwear new YEAR 's EVE 31 DEC. the method...
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