Good luck to all. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. They negotiated the check on the 27th. These fees are hidden and never mentioned during the loan modification negotiations between the borrower and the lender. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. los angeles regional water quality control board executive officer; montgomery high school baseball tickets. What should we expect from this case? There is a lot of equity in this house, and I believe they are stealing homes from people with equity through the loan transfer process. Although they charged me $4000 for modification. During this time, you may not be charged interest as long as you pay your balance in full by the due date. My mortgage was sold to Selene in July of 2021. Each time tI am told this I am transferred to a vooicemail that always has a different name on it. What's up with them? Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Money, Selene Finance - lack of communication, fraud. Or you don't qualify, after you have already committed time and effort to them and they have promised to have everything wrapped up within 30 days! Popular Searches. It pains me that you have fallen victim to the illegal, unfair, deceptive and abusive acts and practices of Selene but I commend you for stating then sharing your grief with Selene and other customers in order to assert your consumer and constitutional rights! The Selene Finance LP management team includes Joe Davila (President and Chief Executive Officer), Katie Brewer (Chief Operating Officer), and Patricia Hobbib (General Counsel) . Keeping borrowers in their homes is our primary objective. Featured review. Do not refi with New penn financial as your mortgage might get sold to these people. 40 000 original note that Ive paid off but they lost.my payoff money. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. I tried to dispute but the customer service blocked and rejected my email. Your email address will not be published. On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. They assured me everything would be fine and not to worry. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. I have been in an out of court with them in Johnson County, KS. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. My bank gave it back to me and they filed it with Selene to get their money back. they are the epitome of . I faxed and emailed them over and over. At the law office of Ira J. Metrick, we have defended borrowers against foreclosures from many different Lenders, including Selene Finance.. About Selene Finance. Is this your company? The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. Also, this repayment plan was never done in writing. I will tell all family and friends to RUN if they end up with them. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. Respectfully, We were just transferred to Selene too and I just set up our first online payment. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. Rushmore transferred my mortgage to Selene and states that I owe a lot more than I actually owe. Choose My Signature. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. Please help!! Back last fall I reached out to Selene Finance and went through a loan modification. Founded in 2007 to provide creative loan-resolution strategies, Selene provides a flexible portfolio management approach to meet the needs of consumers, clients and all stakeholders. off my payment. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Selene Finance. Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. This is not a commitment to lend.Restrictions apply.Equal Housing Lender. I had about 10 refi's before and it always happens automatically. I signed the loan modification as a borrower and a mortgage borrower. This will surely increase the credibility of your complaint. Forged me to modification but I didnt sign. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. THE ATTORNEY GENERAL ARE HERE FOR US AND WILL INVESTIGATE THE COMPANY. Find top employees, contact details and business statistics at RocketReach. Plaintiff Robin M. filed a class action suit against Selene Finance on May 5, 2020. Company is unwilling and apparently unable to provide the customer with a pay off letter. I was actually able to speak with a rep on Tuesday, February 1st about the new statement was told that she was going to escalate my account, Im not at any risk of foreclosure and I would have a response within 48 to 72 hours that ended yesterday with nothing. Karma is a ### Selene! After reading all the complains against them. In addition to submitting complaints to the CFPB and FTC, I would always suggest preparing a QWR or Request for information for Selene Finance that you can submit via fax or email you can learn how through the CFPB by typing in QWR in their search bar. It looks to me like most of the mortgages that Selena handles are for people who are late and having trouble paying their mortgage. Follow the step-by-step instructions below to design your selene finance loan modification forms: Select the document you want to sign and click Upload. They did the same to us. Understand that Selene makes the least amount of money by modifying your loan. I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. Dana Shafman I would love to get some more information on this lawsuit before I lose my home and Im on the streets. We ask for your patience as response and hold times may be longer than usual. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. Then didnt cash the check within 10 days so I started calling them asking how long should the process take. Selene Finance is not reporting my mortgage payments to the credit reporting agencies. I would love to join the lawsuit as well. Rocketreach finds email, phone & social media for 450M+ professionals. April, I faxed the policy again and tried to tell them that I faxed the insurance policy again and kept asking to lower the interest rate. They won't talk to me. Loosing the hearing I ended up paying over 65000.00 to save my home. 1-866-430-8977. I dont think they really know anything about my account. Yes I am a victim as well .I have been going through hell for a year with them . They just cashed my February payment, so I wonder what this call was about. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. BOA said they sold my note. I set up bill pay with my bank. Then you are stuck with this BS scam whose sole purpose was to steal your home in the first place and NOT help you, just to find out how much they can make on your home when they sell it in a short sale or Sheriff's foreclosure. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. Basically I have to do their work! They do NOT want to resolve anything. Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. This payment was unauthorized and shall be returned. This will surely increase the credibility of your complaint. Selene has reactivated the internal audit function with a third-party auditing firm for the 2020 calendar year. Contact me please. Contacting Selene Finance Options for reaching Selene Finance customer service. or (800) 621-FEMA (3362) for possible government assistance. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. You have to get everything in writing. Im paying 9 percent interest on a sixty thousand loan. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Company Number 6147241-0181 Status Active Incorporation Date 10 March 2006 (almost 17 years ago) Company Type Limited Partnership - Foreign Jurisdiction Utah (US) Branch Branch of SELENE FINANCE LP (Delaware (US)) Registered Address. 49% of Selene Finance employees are women, while 51% are men. Please help. I'm very unhappy with Selene Finance, my loan was paid off and 19 days later they still haven't send me my escrow account check. Contact Information. WOW - WHAT A GREAT COMPANY THIS IS GOING TO BE TO WORK WITH! It was verbal. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. They mailed me a number of letters saying they denied my modification but requested more documents. Selene works with impunity in New Jersey. Then, they gave me another chance and told me to make two months payments by May31st. PLEASE DOCUMENT EVERYTHING SELENE FINANCE LP AS WELL AS RECORD YOUR CONVERSATION WITH THE COMPANY BUT ONLY WITH THEIR PERMISSION BY LAW AS THEY RECORD AS WELL. I gave them all the details and they are NOT PLEASED! removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. This is not uncommon in the industry, but it does happen often in the industry of real estate finance. Theyve done the same to me. I have requested a pay off. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. Selene Finance is a non bank mortgage servicer, essentially a debt collector. 483. This is the kind of crap that pisses me off. If you do not have an aggressive strategic plan to defend your home, you will lose in the long run. Here is a link to the CFPB's new mortgage servicing rules http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/ Now I have a consumer protection attorney. Dana. 1 0 obj This set off the worst reaction ever. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! You can absolutely hold Selene Finance accountable for their actions while obtaining the mortgage solutions that you are seeking without a legal battle but there is always small claims court if you must battle legally (a minimal outlay of cash versus an attorney and doesnt require an attorney). Not sure why, my check arrived prior to the end of the grace period (15th). This is a long and brutal process with a lot of complex twists. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. I am worried about dealing with Selene Finance because of all the forums I have seen about it. IF THE COMPANY IS ACTING IN ANY FRAUDULENT WAY OR BELIEVE THEY MIGHT BE THEN REPORT IT TO YOUR ATTORNEY GENERAL IMMEDIATELY. Here I am on hold for over 15 minutes now. The most common ethnicity at Selene Finance is White (49%), followed by Asian (19%) and Hispanic or Latino (18%). I asked them why? With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. Reading everyone else's experiences, it is clear to me that this has to end. Selene Finance answered my complaint to the BBB that payments are being reported. http://www.fema.gov/ The farmers insurance lawsuit settlement was settled out of court for a lot of money. 17 North Irving Avenue Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. post my payments so it doesn't show outstanding and stop deducting insurance payments. I mailed my payment to them and enclosed my flagstar coupon so they could cross reference. Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! Too many complaints with several as being unresolved. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special . When the company learned that the original plan was to lower the rates of the loan from an average rate of around eleven percent to nearly three percent, this forced them to change the original plan to a plan that would charge the borrower even more money to make their loan modifications possible. I called them and they were adamant that they did not even though my bank verified this. qL]y~v3dqfkoH]( V)bNJjUP:EgaP Nothing about their practices or handling of a purchased mortgage makes sense. I also suggest hiring an attorney, mine has helped tremendously. They are also in bed with the NJErma program. I hope when someone they screwed over finds out they have a terminal disease they pack themselves up good and go to a Selene office and goes out with a bang. Do you have Power of Attorney on her accounts and Finances. Desired outcome: I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. I am also a victim! It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. I applied for the loan modification and was then denied and I have never received credit for the total amount I paid to Rushmore. Submit a complaint and get your issue resolved. My loan from FlagStar was sold to Selene too! I have made numerous complaints about this. After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. Selene Finance foreclosed on my home of 23 years all the while leading me to believe they where helpinge to do a loan modification!! Houston, TX 77042-4546. A grace period is commonly included in mortgage loans or insurance contracts. 5729, PO Box 2561, Faribault, MN 55021-9561. They just use it as bonuses to ### employees to screw over the public. 9990 RICHMOND AVENUE STE 400 SOUTH HOUSTON, TX 77042; [protected] Maybe then Selene will wake up and smell the coffee! Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. I had to pay my bank to stop them from being able to take ANYTHING out of my account ever again. At worst, Selens is a fraudulant and criminal company. Hello. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! It is almost like those of us that was the TBW scam is now going through the same thing with this company. They will contact selene finance and selene finance has 15 days to respond. State Attorney General This company is a thief and liar. They make a much higher profit margin by foreclosing. We shopped around for Flagstar when we refinanced -- we always research every financial entity before choosing to do business with them. I called Selene in November, before my payment was due, just to ask what the grace period was because I knew I would be a few days late due to my new job having a delay on my first check. 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